{"id":6520,"date":"2020-12-25T10:05:08","date_gmt":"2020-12-25T10:05:08","guid":{"rendered":"https:\/\/demo4.drfuri.com\/razzi\/?page_id=6520"},"modified":"2026-08-28T12:12:01","modified_gmt":"2026-08-28T12:12:01","slug":"faqs","status":"publish","type":"page","link":"https:\/\/fanroxi.com\/bsite\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<style>\n.faqx-page{--theme-primary:#1B4332;--theme-secondary:#40916C;--theme-ink:#16192B;--theme-muted:#666B7A;--theme-line:#E8EAF3;--theme-soft:#F6F7FF;--theme-white:#FFFFFF;--faqx-blue:var(--theme-primary);--faqx-violet:var(--theme-secondary);--faqx-magenta:var(--theme-secondary);--faqx-orange:var(--theme-secondary);--faqx-ink:var(--theme-ink);--faqx-muted:var(--theme-muted);--faqx-line:var(--theme-line);--faqx-soft:var(--theme-soft);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif;color:var(--faqx-ink);background:#fff;line-height:1.65;overflow-wrap:anywhere}\n.faqx-wrap{max-width:1120px;margin:0 auto;padding:52px 22px}\n.faqx-eyebrow{display:inline-flex;align-items:center;gap:8px;font-weight:800;letter-spacing:.12em;text-transform:uppercase;font-size:.78rem;color:var(--faqx-blue)}\n.faqx-eyebrow:before{content:\"\";width:34px;height:4px;border-radius:999px;background:linear-gradient(90deg,var(--faqx-blue),var(--faqx-magenta),var(--faqx-orange))}\n.faqx-page h1{font-size:clamp(2.05rem,5vw,4.15rem);line-height:1.05;letter-spacing:-.045em;margin:14px 0 18px}\n.faqx-page h2{font-size:clamp(1.14rem,2.2vw,1.48rem);line-height:1.3;margin:0 0 10px}\n.faqx-page p{margin:0 0 16px;color:var(--faqx-muted)}\n.faqx-lead{font-size:1.07rem;max-width:800px}\n.faqx-card{background:#fff;border:1px solid var(--faqx-line);border-radius:20px;box-shadow:0 14px 34px 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*::after{scroll-behavior:auto!important;transition:none!important;animation:none!important}}\n<\/style>\n<style>\n.faqx-hero{padding:30px;border-radius:26px;background:radial-gradient(circle at 84% 20%,color-mix(in srgb,var(--theme-secondary) 16%,transparent),transparent 28%),linear-gradient(135deg,#F4F7FF,#FFF8FD)}\n.faqx-nav{display:flex;gap:10px;flex-wrap:wrap;margin:28px 0}\n.faqx-nav button{min-height:44px;border:1px solid var(--faqx-line);background:#fff;color:var(--faqx-ink);padding:10px 14px;border-radius:999px;font:inherit;font-weight:750;cursor:pointer;transition:transform .2s ease,border-color .2s ease,box-shadow .2s ease}\n.faqx-nav button:hover{transform:translateY(-1px);border-color:var(--theme-line);box-shadow:0 8px 18px color-mix(in srgb,var(--theme-primary) 8%,transparent)}\n.faqx-nav button:focus-visible{outline:3px solid color-mix(in srgb,var(--theme-primary) 28%,transparent);outline-offset:2px}\n.faqx-grid{display:grid;gap:20px}\n.faqx-group{scroll-margin-top:16px;padding:22px}\n.faqx-group-title{display:flex;align-items:center;gap:10px;margin-bottom:12px}\n.faqx-dot{width:11px;height:11px;border-radius:50%;background:linear-gradient(135deg,var(--faqx-blue),var(--faqx-magenta),var(--faqx-orange));flex:0 0 auto}\n.faqx-page details{border-top:1px solid var(--faqx-line);padding:0}\n.faqx-page details:first-of-type{border-top:0}\n.faqx-page summary{list-style:none;cursor:pointer;padding:16px 34px 16px 0;font-weight:760;position:relative}\n.faqx-page summary::-webkit-details-marker{display:none}\n.faqx-page summary:after{content:\"+\";position:absolute;right:2px;top:14px;width:24px;height:24px;border-radius:8px;display:grid;place-items:center;background:var(--faqx-soft);color:var(--faqx-blue);font-weight:900}\n.faqx-page details[open] summary:after{content:\"-\"}\n.faqx-page summary:focus-visible{outline:3px solid color-mix(in srgb,var(--theme-primary) 24%,transparent);outline-offset:3px;border-radius:8px}\n.faqx-answer{padding:0 0 16px}\n<\/style>\n<section class=\"faqx-page\">\n<div class=\"faqx-wrap\">\n<div class=\"faqx-hero\">\n      <span class=\"faqx-eyebrow\">Help Center<\/span><\/p>\n<h1>Frequently Asked Questions<\/h1>\n<p class=\"faqx-lead\">Quick guidance about orders, payments, delivery, returns, refunds, sizing, privacy, and customer service at FanRoxi.<\/p>\n<\/p><\/div>\n<nav class=\"faqx-nav\" aria-label=\"FAQ categories\"><button type=\"button\" data-target=\"faq-orders\">Orders<\/button><button type=\"button\" data-target=\"faq-payments\">Payments<\/button><button type=\"button\" data-target=\"faq-shipping\">Shipping<\/button><button type=\"button\" data-target=\"faq-returns\">Returns<\/button><button type=\"button\" data-target=\"faq-refunds\">Refunds<\/button><button type=\"button\" data-target=\"faq-sizing\">Sizing<\/button><button type=\"button\" data-target=\"faq-privacy\">Privacy and Security<\/button><button type=\"button\" data-target=\"faq-support\">Customer Support<\/button><\/nav>\n<div class=\"faqx-grid\">\n<section class=\"faqx-group faqx-card\" id=\"faq-orders\">\n<div class=\"faqx-group-title\"><span class=\"faqx-dot\" aria-hidden=\"true\"><\/span><\/p>\n<h2>Orders<\/h2>\n<\/div>\n<details>\n<summary>How do I know whether my order was received?<\/summary>\n<div class=\"faqx-answer\">\n<p>After an order is submitted, the site will generally provide an on-screen confirmation and may send an order message to the email provided at checkout. If you cannot locate a confirmation, customer service can help review the order details.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Can I change or cancel an order after placing it?<\/summary>\n<div class=\"faqx-answer\">\n<p>Change or cancellation requests may be possible before processing advances. Availability depends on order status, so requests should be made as soon as practical. A change cannot be assumed until customer service confirms it.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Why might an order be delayed before dispatch?<\/summary>\n<div class=\"faqx-answer\">\n<p>Processing may take longer because of order verification, high order volume, inventory checks, address questions, or other operational factors. Timing can vary by order.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faqx-group faqx-card\" id=\"faq-payments\">\n<div class=\"faqx-group-title\"><span class=\"faqx-dot\" aria-hidden=\"true\"><\/span><\/p>\n<h2>Payments<\/h2>\n<\/div>\n<details>\n<summary>Which payment options may be available?<\/summary>\n<div class=\"faqx-answer\">\n<p>Available card options are shown during checkout. Availability may vary by customer, location, device, or checkout configuration.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>When is payment charged?<\/summary>\n<div class=\"faqx-answer\">\n<p>The timing of a card charge or authorization depends on the checkout flow and card issuer. The order page and card statement should be used to confirm the final status.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>What should I do if a payment is declined?<\/summary>\n<div class=\"faqx-answer\">\n<p>Check the card details, available funds, billing information, and any issuer restrictions. If the issue continues, contact the card issuer or customer service for general order assistance.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faqx-group faqx-card\" id=\"faq-shipping\">\n<div class=\"faqx-group-title\"><span class=\"faqx-dot\" aria-hidden=\"true\"><\/span><\/p>\n<h2>Shipping<\/h2>\n<\/div>\n<details>\n<summary>How long does delivery take?<\/summary>\n<div class=\"faqx-answer\">\n<p>Order processing and transit times vary by destination, order status, carrier operations, customs where applicable, and other factors. Any estimate shown for an order is indicative rather than a guaranteed delivery time.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Will tracking be available?<\/summary>\n<div class=\"faqx-answer\">\n<p>Tracking may be provided where the selected shipping service supports it. Tracking events can take time to appear or update.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>What happens if my delivery is delayed?<\/summary>\n<div class=\"faqx-answer\">\n<p>Delays can occur because of carrier congestion, weather, customs, address issues, or other circumstances. Customer service can review available shipment information, but an exact delivery date may not always be available.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Are processing or delivery dates guaranteed?<\/summary>\n<div class=\"faqx-answer\">\n<p>No. Any processing, transit, or delivery timing presented for an order is generally an estimate and may vary depending on the circumstances described in the Shipping Policy.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faqx-group faqx-card\" id=\"faq-returns\">\n<div class=\"faqx-group-title\"><span class=\"faqx-dot\" aria-hidden=\"true\"><\/span><\/p>\n<h2>Returns<\/h2>\n<\/div>\n<details>\n<summary>How long do I have to request a return?<\/summary>\n<div class=\"faqx-answer\">\n<p>A return request must generally be made within 14 calendar days after receipt of the goods. Mandatory statutory consumer rights remain unaffected.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Do I need to contact customer service before returning an item?<\/summary>\n<div class=\"faqx-answer\">\n<p>Yes. Returns must be registered with customer service in advance. Returned goods must meet the applicable return conditions, and return instructions should be followed before sending anything back.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Can I send a return to the business contact address?<\/summary>\n<div class=\"faqx-answer\">\n<p>Do not assume that a general business contact address is a return destination. Use only the return instructions specifically provided by customer service for the registered return.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Who is responsible for return shipping costs?<\/summary>\n<div class=\"faqx-answer\">\n<p>Responsibility depends on the reason for the return, the order circumstances, and applicable law. After the return is registered, customer service will provide the applicable instructions and, where relevant, information about return shipping costs before the goods are sent back.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faqx-group faqx-card\" id=\"faq-refunds\">\n<div class=\"faqx-group-title\"><span class=\"faqx-dot\" aria-hidden=\"true\"><\/span><\/p>\n<h2>Refunds<\/h2>\n<\/div>\n<details>\n<summary>When is a refund processed?<\/summary>\n<div class=\"faqx-answer\">\n<p>Refunds are processed after returned goods are received and successfully inspected. The merchant processes an approved refund within 7 business days after successful inspection.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Will the refund appear within 7 business days?<\/summary>\n<div class=\"faqx-answer\">\n<p>Not necessarily. The 7 business days describe the merchant processing period after successful inspection. Actual credit timing may take longer depending on the payment service provider or card issuer.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>How is a refund usually returned?<\/summary>\n<div class=\"faqx-answer\">\n<p>Where applicable, refunds are generally returned to the original payment method. The final credit timing may vary depending on the payment service provider or card issuer.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faqx-group faqx-card\" id=\"faq-sizing\">\n<div class=\"faqx-group-title\"><span class=\"faqx-dot\" aria-hidden=\"true\"><\/span><\/p>\n<h2>Sizing<\/h2>\n<\/div>\n<details>\n<summary>How should I choose a size?<\/summary>\n<div class=\"faqx-answer\">\n<p>Compare your body measurements with the size guidance and any product-specific measurements shown for the item. If measurements fall between sizes, consider the intended fit and fabric characteristics.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Are size charts exact for every product?<\/summary>\n<div class=\"faqx-answer\">\n<p>No. Size charts are general references and actual garment measurements may vary by style, cut, material, and manufacturing tolerance.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>How should I take body measurements?<\/summary>\n<div class=\"faqx-answer\">\n<p>Use a flexible tape over light clothing, keep it level, and avoid pulling it too tightly. Measure the fullest part of the chest or bust, the natural waist, and the fullest part of the hips where relevant.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faqx-group faqx-card\" id=\"faq-privacy\">\n<div class=\"faqx-group-title\"><span class=\"faqx-dot\" aria-hidden=\"true\"><\/span><\/p>\n<h2>Privacy and Security<\/h2>\n<\/div>\n<details>\n<summary>What personal data may be used for an order?<\/summary>\n<div class=\"faqx-answer\">\n<p>Data necessary to operate the site, process orders, provide customer service, support security, or meet legal obligations may be processed as described in the Privacy Policy.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Can I refuse non-essential cookies?<\/summary>\n<div class=\"faqx-answer\">\n<p>Where consent is legally required, non-essential cookies are enabled only after valid consent. Users may refuse or withdraw cookie consent, subject to the available consent controls.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Should I send full card details in a message?<\/summary>\n<div class=\"faqx-answer\">\n<p>No. Do not send full card numbers, CVV, or security codes through ordinary contact messages.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faqx-group faqx-card\" id=\"faq-support\">\n<div class=\"faqx-group-title\"><span class=\"faqx-dot\" aria-hidden=\"true\"><\/span><\/p>\n<h2>Customer Support<\/h2>\n<\/div>\n<details>\n<summary>What information helps with an order question?<\/summary>\n<div class=\"faqx-answer\">\n<p>Providing the order reference, the email used for the order, and a concise description of the issue can usually help customer service review the request more efficiently.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>What information helps with a return request?<\/summary>\n<div class=\"faqx-answer\">\n<p>Provide the order reference, the item concerned, the reason for the request where relevant, and any supporting details requested by customer service. Registration is required before a return is sent.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>When can I contact the business?<\/summary>\n<div class=\"faqx-answer\">\n<p>Business hours are listed as Monday-Friday, 09:00-18:00. Response timing may vary depending on message volume and the nature of the request.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<\/div>\n<div class=\"faqx-cta\">\n<p>If your question is not covered above, customer service can review the details you provide and respond with the information available for your case.<\/p>\n<p>      <a class=\"faqx-btn\" href=\"\/contact-us\">Contact customer service<\/a>\n    <\/div>\n<\/p><\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Help Center Frequently Asked Questions Quick guidance about orders, payments, delivery, returns, refunds, sizing, privacy, and customer service at . OrdersPaymentsShippingReturnsRefundsSizingPrivacy and SecurityCustomer Support Orders How do I know whether my order was received? After an order is submitted, the site will generally provide an on-screen confirmation and may send an order message to the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6520","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fanroxi.com\/bsite\/wp-json\/wp\/v2\/pages\/6520","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fanroxi.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fanroxi.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fanroxi.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fanroxi.com\/bsite\/wp-json\/wp\/v2\/comments?post=6520"}],"version-history":[{"count":1,"href":"https:\/\/fanroxi.com\/bsite\/wp-json\/wp\/v2\/pages\/6520\/revisions"}],"predecessor-version":[{"id":23658,"href":"https:\/\/fanroxi.com\/bsite\/wp-json\/wp\/v2\/pages\/6520\/revisions\/23658"}],"wp:attachment":[{"href":"https:\/\/fanroxi.com\/bsite\/wp-json\/wp\/v2\/media?parent=6520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}